Request a return

Last updated: October 15, 2026

Request a return or cancellation

Email support@trydensea.com with the information below so our team can find your order and explain the next steps.

• Your full name and the email used for the order.
• Your order number and, if delivered, the delivery date.
• The item and quantity concerned.
• Whether you are requesting cancellation, an unopened-product return, help with a damaged or incorrect item, or the 90-day results guarantee.

Before sending anything back

For a change-of-mind return, contact us within 30 days of delivery. Products must be unused, unopened and in their original packaging. Return shipping for a change-of-mind return is your responsibility. Wait for our return instructions and the correct return address before shipping anything back. Our business mailing address is not an automatic return address.

After we receive and approve the return, the eligible product amount is refunded to the original payment method. Your payment provider may need additional time to display the credit.

90-day results guarantee

This is separate from an unopened-product return. Use Densea as directed for 90 days, take comparable photos on days 1, 30, 60 and 90, and submit your order number and four photos within 30 days after that period if there is no visible improvement. See the complete 90-day guarantee & returns policy.

Cancellation before dispatch

Contact us as soon as possible. We will check whether your order can still be stopped before dispatch. Applicable mandatory cancellation, refund or return rights remain unaffected by these store policies.