Shipping protection

Last updated: October 15, 2026

Optional protection for your Densea shipment

Densea Shipping Protection costs $2.95 per order. It is selected by default in the cart and can be removed before payment. If selected, it appears as a separate line in your order total. Buying more tubes does not multiply this charge.

What it covers

• A parcel lost in transit.
• A parcel stolen after delivery.
• Goods damaged in transit.

For a covered issue, Densea will review the circumstances and arrange a replacement or refund for the affected goods. The same loss cannot be reimbursed twice.

How to request help

Contact support@trydensea.com as soon as you discover the issue. Include your order number, a description of the problem and relevant tracking information. For damage, keep the packaging and provide photos of the packaging and affected items. Do not send items back until you receive instructions.

If tracking shows delivery but you cannot find the parcel, first check with your household, building reception and carrier, then include the available information when contacting us.

What this option does not change

Shipping protection does not provide a delivery-date guarantee, cover dissatisfaction with product results or replace the 90-day product guarantee. It does not limit any other applicable rights or remedies if you decline it.

Remove or change the option

Uncheck Shipping protection in your cart before payment to remove the $2.95 charge. If you need to change an order after paying, contact us promptly; changes depend on whether the order has already been dispatched.